Refund Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

GT-Atlas LLC ("Company," "we," "us," or "our") operates the Snapics AI platform. This Refund Policy explains the circumstances under which refunds may be provided for subscription fees and other charges.

1. General Refund Policy

1.1 No Refund Policy

Due to the nature of our AI image generation service, all subscription fees and charges are generally non-refundable. Once you have accessed our service and generated images, we consider the digital service delivered.

1.2 Service Delivery

• Digital services are delivered immediately upon payment confirmation
• Generated images constitute delivery of our service
• Subscription benefits are made available immediately upon activation

2. Exceptions and Eligible Refunds

2.1 Technical Service Failures

Refunds may be considered in the following circumstances:

• Extended Service Outage: Service unavailable for more than 72 consecutive hours due to technical issues on our end
• Billing Errors: Incorrect charges due to system errors or technical malfunctions
• Unauthorized Charges: Charges made without your authorization (subject to investigation)

2.2 Account Issues

• Duplicate Charges: Accidental duplicate billing for the same service period
• Failed Service Delivery: Complete inability to access service due to technical issues on our end

2.3 Legal Requirements

Refunds will be provided as required by applicable consumer protection laws in your jurisdiction.

3. Non-Refundable Circumstances

3.1 Change of Mind

• Dissatisfaction with generated image quality
• Deciding you no longer need the service
• Preference for competitors' services
• Unused subscription credits or time remaining

3.2 User Violations

• Account termination due to Terms of Service violations
• Misuse of the service or prohibited content generation
• Fraudulent activity or payment disputes

3.3 Third-Party Issues

• Issues with third-party AI engines beyond our control
• Internet connectivity problems
• Device compatibility issues
• User error or misunderstanding of service features

4. Refund Request Process

4.1 How to Request a Refund

To request a refund for eligible circumstances:

1. Contact Support: Email contact@snapics.ai within 7 days of the issue
2. Provide Information: Include your account email, subscription details, and reason for refund request
3. Documentation: Provide relevant screenshots or documentation of the issue
4. Response Time: We will respond within 5 business days

4.2 Required Information

Your refund request must include:

• Account email address
• Subscription or transaction ID
• Date and amount of charge
• Detailed explanation of the issue
• Supporting documentation (if applicable)

4.3 Investigation Process

• We will investigate all refund requests thoroughly
• Additional information may be requested
• Account activity and service logs will be reviewed
• Decision will be communicated via email

5. Refund Processing

5.1 Approved Refunds

• Refunds will be processed to the original payment method
• Processing time: 5-10 business days for most payment methods
• PayPal refunds: 1-3 business days
• Bank transfers: 5-10 business days depending on your bank

5.2 Partial Refunds

In some cases, partial refunds may be offered:

• Pro-rated refunds for unused subscription time (at our discretion)
• Partial refunds for technical issues affecting only part of the service period

5.3 Refund Limitations

• Maximum refund period: 30 days from original charge date
• Only one refund per customer per calendar year (except for billing errors)
• Refunds processed in the original currency of purchase

6. Subscription Cancellations

6.1 Cancellation vs. Refund

• Canceling your subscription stops future charges but does not refund current period fees
• You retain access to paid features until the end of your current billing period
• Cancellation can be done at any time through your account settings

6.2 Auto-Renewal Cancellation

• Cancel auto-renewal at least 24 hours before your renewal date
• Cancellations made after renewal will not receive automatic refunds
• Emergency cancellations may be considered on a case-by-case basis

7. Chargeback and Dispute Protection

7.1 Chargeback Policy

• Contact us before initiating chargebacks with your payment provider
• Chargebacks may result in immediate account suspension
• We will provide transaction documentation to payment processors
• Account access may be restricted pending chargeback resolution

7.2 Fraudulent Claims

• False chargeback claims may result in permanent account termination
• We maintain detailed transaction and usage logs
• Legal action may be taken for fraudulent refund claims

8. Special Circumstances

8.1 Medical or Emergency Situations

In exceptional circumstances involving serious medical emergencies or hardship, we may consider refunds on a case-by-case basis at our sole discretion.

8.2 Technical Accessibility Issues

If our service becomes inaccessible due to technical changes and alternative solutions cannot be provided, refunds may be considered.

8.3 Service Discontinuation

If we discontinue the service entirely, unused subscription time may be refunded at our discretion.

9. Enterprise and Custom Plans

9.1 Custom Agreements

Enterprise customers with custom agreements may have different refund terms as specified in their contracts.

9.2 Volume Discounts

Special refund terms may apply to customers with volume discount agreements.

10. Consumer Rights

10.1 Legal Rights

This policy does not affect your statutory consumer rights under applicable law.

10.2 Regional Variations

• EU Customers: Subject to EU consumer protection regulations
• UK Customers: Protected under UK Consumer Rights Act
• California Customers: Subject to California consumer protection laws
• Other Jurisdictions: Local consumer protection laws may apply

11. Policy Updates

11.1 Changes to Policy

• We may update this Refund Policy periodically
• Material changes will be communicated via email
• Continued use constitutes acceptance of updated terms
• Changes apply to future transactions only

11.2 Grandfathering

Existing subscriptions maintain refund terms from their original purchase date for the duration of that billing period.

12. Alternative Solutions

12.1 Service Credits

Instead of refunds, we may offer:

• Additional generation credits
• Extended subscription periods
• Upgraded service features
• Technical support priority

12.2 Customer Support

Before requesting refunds, consider contacting our support team for:

• Technical assistance
• Usage guidance
• Feature explanations
• Account troubleshooting

13. Contact Information

For refund requests or questions about this policy:

GT-Atlas LLC
Email: contact@snapics.ai
Subject Line: "Refund Request - [Your Account Email]"
Address: 30 N GOULD ST STE R, SHERIDAN, WY 82801
Phone: +44 7366 825633

Business Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT

This Refund Policy was last updated on January 1, 2025, and applies to all transactions made after this date.