Refund Policy
Last updated: December 15, 2024
At Snapics AI, we stand behind our service with a comprehensive 7-day money-back guarantee. This policy outlines the circumstances under which refunds may be issued and our commitment to customer satisfaction.
Table of Contents
1. Refund Overview
7-Day Window
Request refunds within 7 days of purchase
Full Refund
100% refund to original payment method
No Questions
Simple process, no complicated requirements
💡 Our Commitment
We believe in the quality of our AI headshot generation service. If you're not completely satisfied with your results, we'll work with you to make it right or provide a full refund within our 7-day guarantee period.
2. Refund Eligibility Criteria
✅ Eligible Scenarios
- Technical Failures: AI fails to generate headshots or produces unusable results
- Service Not Delivered: You paid but didn't receive your headshots
- Duplicate Charges: Accidentally charged multiple times for the same service
- Quality Issues: Significant quality problems with generated headshots
⚠️ Case-by-Case Review
- Subjective Dissatisfaction: Personal preference or style expectations
- Photo Quality Issues: Poor input photos affecting output quality
- Guideline Non-Compliance: Not following our photo upload guidelines
3. Refund Timeframes
📅 Request Window
⚡ Processing Times
🔄 Refund Methods
Refunds are processed to the original payment method used for the purchase:
4. How to Request a Refund
Contact Support
Email us at support@snapics.ai
Provide Details
Share your order ID and reason
Review Process
We review within 1-2 days
Refund Issued
Money returned to your account
📧 Required Information
To process your refund request efficiently, please include:
- Your order ID or transaction reference
- Email address used for the purchase
- Detailed reason for the refund request
- Screenshots or examples (if applicable)
5. Alternative Solutions
Before issuing a refund, we often offer alternative solutions to ensure you get the best possible results:
🔄 Free Regeneration
If you're not satisfied with the initial results, we offer free regeneration with:
- Different style preferences
- Alternative backgrounds
- Adjusted settings
💰 Service Credits
As an alternative to full refunds, we may offer:
- Partial credits for future use
- Upgrade to premium features
- Additional generation attempts
6. Non-Refundable Situations
❌ When Refunds Are Not Available
- Requests made after the 7-day window
- Change of mind after service delivery
- Failure to follow photo upload guidelines
- Unrealistic expectations about AI capabilities
- Issues caused by poor quality input photos
- Fraudulent or abusive refund requests
7. Contact Us for Refunds
Need a Refund?
Response Times
This Refund Policy is effective as of December 15, 2024 and may be updated from time to time.
We are committed to fair and transparent refund practices. Contact us if you have any questions about this policy.